At HORRA, we are dedicated to offering our customers the finest quality honey products. However, we understand that situations may arise where you need to initiate a return or seek a refund. Please read our refund and return policy carefully.

1. Returns

We accept returns within 30 days of the purchase date. To qualify for a return, the honey product must be in its original condition and packaging, unused, and free from any damage or signs of use.

To start the return process, please follow these steps:

• Contact our customer support team at [email protected] or call us at +212 660 583 520 within 30 days of receiving your order to request a return.
• Provide your order number and a detailed explanation of the reason for the return.
• Our customer support team will assist you with the return process and provide a return authorization, if required.
• Carefully package the item in its original packaging, including all accompanying accessories and documentation. Ship it to the address provided by our customer support team.

Once we receive and inspect the returned honey product, we will proceed with the refund or exchange. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

2. Refunds

Refunds will be issued to the original payment method used during the purchase. Allow up to 10 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.

3. Damaged or Defective Items

Should you receive a damaged or defective honey product, please reach out to us immediately at [email protected] or call us at +212 660 583 520 within 7 days of receiving your order. We will work diligently to resolve the issue and provide guidance for returning the item if necessary.

4. Exchanges

For customers wishing to exchange a honey product for a different variant, kindly contact our customer support team at [email protected]. We will walk you through the exchange process and provide further instructions.

5. Non-Returnable Items

Certain items are non-returnable, including:

• Opened or used honey products.
• Perishable or consumable items.
• Items not in their original condition or packaging.

6. Contact Us

If you have any inquiries or concerns about our refund and return policy, please feel free to contact our dedicated customer support team at [email protected] or call us at +212 660 583 520.